Standard VMS Terms and Conditions

Customer Supplied Material
Quality standards are not guaranteed for customer supplied material not tested by VMS prior to production.

Minimum Order Quantities
VMS requires all orders total a minimum of $150.

Order Cancellation & Order Changes
Upon placement of order, customer is responsible for all costs incurred pertaining to creation of art, purchase of materials, and tooling in the event of changes or cancellation prior to final production.

Payment Terms
Standard payment terms, in U.S. Dollars, for customers new to VMS are net 30 days upon credit approval. Any other payment terms must be approved by VMS.

PPAP & First Articles
Additional costs may be incurred if PPAP or First Articles are required.

Pricing Terms
Pricing is firm for 30 days and limited to the conditions outlined in this order. All quotes are in U.S. Dollars and will have to be re-priced after 30 days due to potential cost increases.

Return Policy
We at VMS pride ourselves in making products that our customers are proud to display on their product. If your product is not provided as ordered or defective we’ll fix it or refund your money within 60 days from shipment date. Custom products are non-refundable

Shelf Life and Storage Conditions
To obtain best performance, use product within 2 years from the date of manufacture and store under normal conditions of 65°F to 72°F(21°C) and 50% relative humidity. Decals must be stored flat. No heavy object should be placed on top of the decals which can cause wrinkles or creases.

Products exceeding two years in storage should be evaluated to determine if they still meet the application needs.

All duties, taxes, or other related shipping expenses are the sole responsibility of the customer and are in addition to the quoted prices.

Standard Order Conditions
Unless explicitly stated, all orders will be produced to G.P.I. (National Association of Graphic and Product Identification Manufacturers) Standards. +/ – 10% of order quantities will be considered completed orders.

Fleet & Vehicle Wrap Specific Terms & Conditions
Vehicles must be free of dust, mud, wax, oil, protective type products, and other agents that may prevent the vinyl from adhering to the vehicle surface during the installation process. The vehicle surface temperature must be at least 60°F.

VMS recommends a three day installation period for vehicle wrap and graphic installation. Three days gives adequate time for vehicle preparation, installation and graphics adhesion.

For more information about VMS’s Terms and Conditions please contact your VMS representative.