Standards Don’t Guarantee Quality

In 1998 VMS embarked on a journey that involved becoming ISO 9000 certified forever changing the way we do business and solidifying us as one of the first companies in the printing industry to do so. During that time, the debate to become certified was, "Is this a quality improvement program, or a marketing tool for future business?" The answer was yes and yes. In a recent Smart Business Magazine article, VMS CEO, Dolf Kahle talks about how VMS became ISO certified and the impact it had on the company.